Proper Solutions (“we,” “us,” or “our”) operates the website propersolutions.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site.
Information We Collect
Personal Information You Provide
We may collect personal information that you voluntarily provide when you:
- Fill out a contact form (name, email, phone number, message content)
- Subscribe to our newsletter or mailing list
- Request a quote or consultation
- Communicate with us via email or other channels
Information Collected Automatically
When you visit the Site, we may automatically collect:
- IP address, browser type, operating system
- Referring URLs and exit pages
- Pages viewed and time spent on the Site
- Date and time of your visit
- Device identifiers
- General geographic location (city/region level, derived from IP address)
How We Use Your Information
- To respond to your inquiries and fulfill your requests
- To send newsletters, marketing communications, or updates (where opted in)
- To operate, maintain, and improve our Site
- To analyze Site usage and trends
- To detect, prevent, and address technical issues or security threats
- To comply with legal obligations
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to collect usage data and improve your experience. These include:
- Essential Cookies: Required for the Site to function properly.
- Analytics Cookies: Help us understand how visitors interact with the Site. We may use Google Analytics.
- Preference Cookies: Remember your settings and preferences.
You can control cookies through your browser settings. Disabling cookies may affect Site functionality. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
How We Share Your Information
We do not sell your personal information. We may share it in these limited cases:
- Service Providers: Third-party vendors who perform services on our behalf (email delivery, analytics, hosting), contractually obligated to use your data only for specified purposes.
- Legal Requirements: If required by law or in response to valid requests by public authorities.
- Business Transfers: In the event of a merger, acquisition, or asset sale.
- With Your Consent: For other purposes with your explicit consent.
Data Retention
We retain personal information only as long as necessary:
- Contact form submissions: Up to 24 months after last interaction.
- Newsletter data: Until you unsubscribe or request deletion.
- Analytics data: Up to 26 months in aggregated or anonymized form.
Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.
Your Privacy Rights (California Residents)
Under the CCPA/CPRA, California residents have the right to:
- Know: Request disclosure of personal information collected about you.
- Delete: Request deletion of your personal information.
- Correct: Request correction of inaccurate information.
- Opt Out: We do not sell or share personal information for cross-context behavioral advertising.
- Non-Discrimination: We will not discriminate against you for exercising your rights.
To submit a request, contact us at support@propersolutions.com. We will respond within 45 calendar days.
Do Not Track Signals
The Site does not currently respond to DNT signals. We will monitor developments and update this policy accordingly.
Third-Party Links
Our Site may contain links to third-party websites. We have no control over and assume no responsibility for their content or privacy policies.
Children's Privacy
Our Site is not directed to individuals under 16. We do not knowingly collect personal information from children under 16.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top. Continued use of the Site constitutes acceptance of the updated policy.
Contact Us
Questions about this Privacy Policy? Contact us:
Proper Solutions
Email: support@propersolutions.com
Web: propersolutions.com
California residents may also file a complaint with the California Attorney General's office.
This privacy policy is provided for informational purposes and does not constitute legal advice.